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New Zealand

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Delivery

All Round HVAC Supplies Ltd delivery policy is as follows,

For Wellington region local next day deliveries Order’s must be received by 12 noon for dispatch that day.

Orders over $1000.00 excluding GST are freight free except for oversized product such as Spiro and PVC lengths. Please check with customer service prior to ordering for an accurate freight cost.

North Island deliveries will be within 2-7 working days.

Rural deliveries and Lower South Island can take up to 10 working days.

We will make the Goods available for your collection or deliver the Goods to the named place, point, port, vessel or carrier specified by you. No deliveries to PO Box addresses, for commercial addresses the name of the business, contact person and number is required on the delivery address details of your order.

Dates given for delivery of Goods are stated in good faith but are not a condition of the sale of those Goods. We will not be responsible or liable to you or any other party for loss sustained due to delivery being delayed due to circumstances outside our reasonable control (including without limitation, non-receipt of your instructions to proceed or the need to obtain any documents or certificates to permit export of the Goods). In the event of such delay you are required to accept delivery as soon as circumstances permit.

We may make delivery by instalments and may cancel delivery of the Goods or any instalments of the Goods without prejudice to our rights to recover all money you owe us for deliveries already made.

Without prejudice to any other rights and remedies which we may have, we may charged storage and transportation expenses if you fail to accept or permit delivery at the time or times that we are able to deliver.

We shall not be liable for delay in delivery caused by, or in any way incidental to, an act of god, fires, breakages of machinery or strikes or arising out of any other unexpected or exceptional cause, or any other cause beyond our reasonable control.

 

Proof of Delivery

All deliveries by courier and transport require a signature from the receiver.

Signing of drivers note confirms that you have received your order in its entirety and free from damage.

 

Claims

Notification of intention of claiming to be communicated to All Round HVAC Supplies Ltd within 24 hours.

No claims will be accepted unless driver copy clearly states damaged or missing piece, i.e. 2 of 3 missing.

 

Return Requests

Credits sought for returned Goods are at our sole discretion. You must receive confirmation from us that we accept the return request before you return the Goods.

The relevant Goods must be:

(a) returned within 30 days of receipt;

(b) returned free into our store, all transportation charges, insurance, taxes, duties and additional charges being borne by you;

(c) in as new condition and in the original containers or packaging, unsoiled and undamaged; and

(d) accompanied by the number and date of the supplying invoice. Customised products which include products cut, made-to-measure, specially ordered cannot be refunded or exchanged.

(e) A restocking fee of 15% will apply unless prior arrangement and agreement has been made.